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Frequently asked questions

  • I have switched from iPhone to Android (or conversely). How can I regain access to TheoryPal?
    1) Contact our support on Facebook Messenger or email (hello@theorypal.uk). 2) Tell us this in your message: • If you previously have bought on iPhone or Android. • If your new phone is an iPhone or Android. 3) Send us the receipt for your purchase of TheoryPal. You have received the receipt by email when you bought your subscription in the app. • If you bought on iPhone, the email have been sent from Apple. • If you bought on Android, the email have been sent from Android. Follow these steps carefully, and our support will help you regain your access.
  • Is App Store family sharing supported for the TheoryPal subscriptions?
    No, the subscriptions in TheoryPal is only valid for the user that buys it.
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